|
KeyClaim is the solution that computerizes the compensation
processes on the basis of image systems and workflow systems
to effectively perform the compensation processes such as
payment of accident insured amount.
It is developed to fit for the financial business processes
as adopting Image/WorkFlo engine of FileNet. It redefines
the compensation business processes from receiving, distributing,
examining, investigating the accident to managing the claims.
In addition, it enables the rapid customer services and also
auditors to accurately decide the payment as computerizing
all processes.
When the insurers process the compensation work through the
existing manual documentation system, the person in charge
of insurance application may have difficulties.
- Loss or damage of original investigation and examination
documents.
- Difficult search and storage of required documents.
- Waste of time by comparing the originals with copies.
- Waste of time and manpower due to the manual distribution
of documents.
- Vulnerability of security and management
- Increase of cost due to the increase of document storage
space.
- Potential disputes with customers due to the delay of
payment.
When an insurer introduces KeyClaim of Keystone, it can reduce
the cost for the application examination, improve the productivity
and keep the data as its own asset. In addition, it also improves
the customer services as restructuring the manpower organization.
- Improvement of Work Efficiency
- Minimizing the manual processes of documents
and computer outputs.
- Computerizing and systemizing the document
distribution and delivery.
- Intensifying the examination processes by
the type of claim.
- Enabling the schedule management of investigators.
- Supporting the investigation through wireless
Internet.
- Customer Satisfaction
- Visualizing the processes
- Increasing the customer satisfaction as reducing
time required for payment.
- Improving the instant response to the inquiries
or consulting request from the customers.
- Intensifying the customer services by immediate
notification of the results.
- Minimizing the complaints by the rapid work
processing.
- Building Data Asset
- Helping to develop new products as using the
statistics on the holding and payment data.
- Building Work processing data asset
- Securing the foundation for the knowledge
management
|
