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A. Using the image and
workflow technology, card application operation system process
is improved. As a result of this improvement, operation process
efficiency is increased, and customer satisfaction is maximized.
The ultimate goal is to construct a foundation for the future
knowledge management.
B. Improvement of office productivity
- Improvement of operation productivity by automated
reviews
- Prevention of damage and loss of various numerous
documents. (e.g. Applications, etc.)
- Improvement of access to documents: Fast access
to information through fast search of documents and data.
Reduction of time needed for operation processing.
- Increase of document utility through collaboration
with other systems.
- Systemic and scientific accumulation of information.
- Enables fluent exchange of work and sharing
of data among departments within the company
- Improvement of problem solving through real
time joint utilization of information
- Construction of Paperless environment and the
foundation of Knowledge Management System (KMS)
C. Reinforcement of enterprise
competivity
- Prompt provision of various information that
can be reflected on management information
- Improvement of operation reporting method
- Enhance competivity by prompt decision-making
and communication
- Maximization of synergy effect in collaboration
with other systems (D/W, Call-Center, TM, etc.)
- Acts as the foundation of future KM(Knowledge
Management) infrastructure
D. Improvement of customer service
- Reduction of time needed to get service through
prompt review processing
- Reduction of complaint processing time
- Prompt inquiry of processing status through
Internet
E. Reduction of office operation
costs
- With the reduction of storage space, maintenance
fee is minimized and the office environment is improved.
- Reduction in the work and staff related to document
management (such as document classification, etc.)
- Reduction of the unnecessary paper use
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